Voucher refund, cancellation policy and administration fee

Unused days / No showsUnused days / No shows


This online reservation facility (whether the reservation is confirmed or not) does not constitute a contract for the supply of vehicle rental services. A contract will be entered into at the time of rental and will be governed by the laws of the country of rental. In the event that Budget is unable, or at its discretion declines to provide rental services, a full refund of the prepaid amount will be made.

Budget prepaid vouchers showing a specified value will be accepted as a means of payment of the reservation charges at rental counters. The voucher must be accompanied by a credit card both for security and to cover the charges not included in the voucher value, such as fuel, extras, and excess in case of damage or loss of the rented vehicle.

Standard Budget Terms and Conditions of the country of rental apply. All rentals may be subject to additional surcharges (e.g. for special equipment, additional drivers, young drivers, optional insurances, fuel etc.). You will also be subject to standard Budget conditions as to eligibility to rent including (but not limited to) the possession of a valid driver’s license, the satisfaction of minimum age requirements and arrangements regarding payment of rental charges (including pre-authorised charges and credit checks where applicable) that Budget or the Local Supplier requires. You must fulfil all rental qualifications and requirements at the time of pick-up; it will not be sufficient for you to meet them at the time of reservation. For full details, call the Budget Call Centre or go to our website.

All rentals are subject to an insurance excess, optional insurances are available locally to reduce this excess.

The voucher is valid only for the dates and value specified.

Nothing in these Terms and Conditions reduces your statutory rights relating to a refund.

Budget or the Local Supplier as appropriate will be responsible for direct losses suffered by you as a result of Budget or the Local Supplier breaching this Agreement where such losses are a foreseeable consequence of the breach in the circumstances of the case. Losses will be foreseeable where they are in Budget or the Local Supplier’s and your contemplation at the time the booking is made. Budget or the Local Supplier is not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by Budget or the Local Supplier and you (such as loss of profits or loss of opportunity).


If a prepaid reservation needs to be amended, the original voucher will be cancelled, the original amount refunded by means of a credit to the customer's credit card. A new voucher will be issued showing a value to reflect the modified reservation. The customer's credit card will be debited with the new charge.

Administration charges will not apply to amended bookings, unless the amendment significantly changes the original booking, in which case it will be subject to the cancellation fee detailed below.

All requests to amend a booking will be subject to normal availability of the requested vehicle.

Prices may change between the date of the original booking and the amended booking, in which case the later prices will apply


Customers may cancel a prepaid booking and receive a full refund provided Budget is advised 3 days prior to pickup date. An administration charge of 20 will be applied for such cancellations.

For cancellations of rentals with less than 3 days notice, a refund of 50% of the voucher value will be made, less an administration charge of 20.

Unused days / No shows

There will be no refund for unused car rental days on a prepaid voucher, once the rental has started.

There will be no refund if the customer fails to show for a rental that has not been cancelled prior to the start date.


If a rental needs to be extended once the car has been picked up, local rental rates and policies will apply for the additional days and the additional charges will be settled by customer's credit card.


Premium Location Fee” Where the Local Supplier operates from locations for which the Local Supplier is charged a fee or surcharge by a third party to provide services to customers at such locations (“Premium Locations”), You acknowledge that You will be charged a “Premium Location Fee” of 16% of the stated booking price.

“EZ Fuel Fee” Where you have driven 75 miles or less there will be a flat fuel fee of 9.99 plus VAT (regardless of whether the fuel gauge shows the fuel tank as full) unless you can prove the vehicle has been refuelled by providing a refuelling receipt from a petrol station.

(updated 5th July 2013)

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